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Computer-Support via Phone
I used to work in a computer store and one day we had a gentleman call in with a smoking power supply.
The service rep was having a bit of trouble convincing this guy that he had a hardware problem.
Service Rep:
Sir, something has burned within your power supply.
Customer:
I bet that there is some command that I can put into...
Service Rep:
There is nothing that software can do to help you with...
Customer:
I know that there is something that I can put in... some command... maybe it should go into the CONFIG.SYS.
[After a few minutes of going round and round]
Service Rep:
Okay, I am not supposed to tell anyone this but there is a hidden command in some versions of DOS that you can use.
I want you to edit your AUTOEXEC.BAT and add the last line as C:\DOS\NOSMOKE and reboot your computer.
[Customer does this]
Customer:
Service Rep:
I guess you'll need to call Microsoft and ask them for a patch for the NOSMOKE.EXE.
[The customer then hung up. We thought that we had heard the last of this guy but NO... he calls back
four hours later]
Service Rep:
Hello Sir, how is your computer?
Customer:
I called Microsoft and they said that my power supply is incompatible with their NOSMOKE.EXE and that I
need to get a new power supply. I was wondering when I can have that done and how much it will cost...
(Someone at Microsoft must have been thinking fast...)
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